Privacy Policy
1. Introduction
This Privacy Policy describes how TEREA Dubai collects, uses, discloses, and protects your information when you visit and make a purchase from our website. Our platform offers tobacco-related products strictly for adults aged 18 years and above in accordance with UAE regulations.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
When you visit or interact with our website, we may collect the following types of information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
Technical Information
- IP address
- Browser type and device information
- Pages visited and browsing behavior
- Cookies and tracking data
We collect this information to process orders, improve user experience, and maintain website security.
3. How We Use Your Information
We use the collected information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and delivery updates
- Improve website functionality and performance
- Prevent fraud and ensure transaction security
- Comply with applicable UAE laws and regulations
We do not sell, rent, or trade your personal information to third parties.
4. Payment Security
All payments are processed through secure and encrypted third-party payment gateways. We do not store or have direct access to your full credit or debit card information.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance browsing experience, analyze website traffic, and improve our services. You may choose to disable cookies through your browser settings; however, some website features may not function properly.
6. Information Sharing
We may share your information only when necessary with:
- Delivery and logistics providers
- Payment processors
- Legal authorities if required by law
All third-party service providers are required to protect your information.
7. Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, or disclosure.
While we take reasonable steps to safeguard your information, no online transmission can be guaranteed to be 100% secure.
8. Age Restriction
Our website and products are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal information from individuals under 21.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
To exercise these rights, please contact us through our official contact page.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, don’t hesitate to get in touch with us through our website contact form.
